Refund and Cancellation Policy

Last updated: 2 November 2026

This policy applies to payments made for JothidaConnect, operated by slakitservices.

Wallet recharges

• Your wallet balance does not expire and can be used for consultations and minutes packages.
• Unused wallet balance is not refundable, except for the payment problems listed below.

Failed or duplicate payments

If money was deducted but your wallet was not credited, or you were charged twice for the same recharge, we will credit your wallet or refund the extra amount to your original payment method. Refunds are normally processed within 5–7 working days. Your bank may take longer to show the amount.

Consultations

• Request not accepted: you are not charged if the astrologer declines or does not answer, or if you cancel before the consultation starts.
• Technical problems: if a consultation is cut off by a fault on our side, tell us and, after review, we will credit the affected minutes back to your wallet.
• Completed consultations: minutes already used are not refundable, including where you disagree with or are unhappy with a prediction or advice, or an expected result does not happen. We do not guarantee results.
• Incorrect details: we cannot refund a consultation because of wrong birth details or other information you provided.

Minutes packages

Package minutes do not expire. Purchased packages are not refundable.

How to request a refund

Email slakitservices@gmail.com or call 8248952902 within 7 days of the payment or consultation. Include your registered mobile number, the order ID or consultation date, and what went wrong.

Your legal rights

Nothing in this policy limits any rights you have under applicable Indian consumer law.