Privacy Policy
Last updated: 2 November 2026
This policy explains how slakitservices ("we") handles your information when you use the JothidaConnect website and apps.
Information we collect
- Account details: your name, mobile number, and a securely hashed form of your password.
- Birth and profile details: gender, date, time and place of birth, and zodiac sign.
- Consultations: chat messages and voice messages, who you consulted, when, and for how long, plus ratings and reviews you leave.
- Payments: wallet balance, transactions and order records. Your card, UPI or bank details are entered with our payment provider, and we do not receive or store them.
- Astrologer accounts: profile details and a photo, and device tokens used to send request notifications.
We do not record voice calls. Voice messages you choose to send in a chat are stored.
How we use it
- To run your account and connect you with astrologers.
- To prepare your birth chart for your consultation.
- To process payments, keep accounts and meet tax and legal duties.
- To provide support, resolve disputes and keep the service safe.
Chat and voice message monitoring
To prevent misuse, our systems check chat messages for phone numbers, email addresses, payment details, links and requests to communicate outside the service. Our administrators can read flagged messages and listen to voice messages, and can see the people involved. Please avoid sharing sensitive information that you don't need for your consultation.
Who we share it with
- The astrologer you consult: your name, gender, birth details, zodiac sign, chart and your messages, including voice messages. Your mobile number is not shown to astrologers.
- Service providers who help us operate:
- Cashfree Payments (payments)
- Google Firebase (data storage)
- LiveKit (voice calls)
- Expo and Google Firebase Cloud Messaging (notifications)
- DigitalOcean (hosting)
- OpenStreetMap-based services Photon and Nominatim (searching and locating your place of birth)
- Authorities, where the law requires it.
We do not sell your personal information. Some providers may process data outside India.
How long we keep it
We keep your information while your account is active and afterwards as needed to meet legal, tax and accounting duties and to resolve disputes.
Your choices
You can view and update your profile in the app. To request a copy, correction or deletion of your information, or to delete your account, email slakitservices@gmail.com from your registered details or call 8248952902. We may need to keep some records where the law requires it.
Security
We use encrypted connections and store passwords only in hashed form. No online service can guarantee complete security.
Changes and contact
We will post any updates on this page. For privacy questions, email slakitservices@gmail.com.